![]() Self- service solutions are available here:īusinesses who have one or two IT professionals provide inhouse L1-2 type help desk support to customersįor your customers who need additional supportīased on priority status for Jamf Pro as a standalone or that have Connect and Protect added.Ĭhat / Jamf account, Jamf Now help centreĭedicated Jamf Expert – Customer Success Manager SMB businesses with limited IT resource and non-complex requirements. This added layer of customer service adds value to a Partners business through a 95% retention rate and subsequent repeat business which builds on a reputation for professionalism. Managing issues and staying in touch to nurture and establish a strong relationship.Directing customers to self-help resources.Being the voice of the customer to help with feedback and clarity.Help with onboarding and collaborating with other internal Jamf departments.Working on and executing strategies along with our support team.Solution adoption to gain maximum value from their investment.The team focus on helping our partners who use our product themselves as well as our joint customers achieve their goals through: Their dedication to the customer experience is reflected in our industries Net Promotor Score (NPS) which ranks 52 * where the technology industry average is 25. Our Customer Success team are a passionate, empathetic and enabling bunch of professionals. Customer satisfaction and repeat business
0 Comments
Leave a Reply. |